What to Do in a Crisis ****************************************************************************************** * ****************************************************************************************** View emergency procedures First aid procedures [ URL "https://www.redcross.org.uk/first-ai aid"] 112 EUROPEAN EMERGENCY NUMBER 150 FIRE AND RESCUE SERVICE 155 EMERGENCY MEDICAL SERVICE 158 POLICE If you are unable to make a call, you can also send a text message to the emergency number *========================================================================================= * What to do in the event of a security incident *========================================================================================= • Act independently! In the event of a serious incident, do not hesitate to call 112 immed • Get out of danger. Always try to get to a safe area. • Evaluate your evacuation route. The place you are moving to must be safer than the place leaving. Ask yourself: "Is it safer inside or outside?" • Don't think about hypothetical scenarios – that can paralyse you. Respond to what you ac and perceive. • Remember the basic rule of thumb in an explosion: "The wall is good; the glass is bad." an explosion, take cover behind a solid object, not near a glass surface. • Warn others. Say what you are doing out loud to inform others and encourage them to take action. *========================================================================================= * Emergency procedures *========================================================================================= Verbal aggression • Try to calm the situation down. • Assure the person that you want to understand them. Do not interrupt them and listen to • If the situation escalates, firmly set your boundaries. • If the aggressor continues to cross the line, end the interaction, call security, or cal (112 or 158). Suspicious object • Do not handle it in any way. • Notify security or reception. • Find out if it belongs to someone nearby. If not, evacuate the area and call the Police • Ensure that no one approaches the object. • Do not use mobile phones near the object. In case of fire • Follow the fire alarm instructions. • Report the fire to the fire alarm centre (usually the reception desk). • Call the Fire Brigade on 112 or 150. • Leave the building by the shortest route. Do not use the lifts. • If there is smoke in the air, stay close to the ground and cover your mouth. • Evacuate as far away from the building as possible. The assembly point is not always saf Active attacker • Follow the basic rule of RUN - HIDE - FIGHT! • Your priority is your personal safety. • If possible, run away. • If you cannot run, hide and prepare to fight. • Once you are out of immediate danger, call or text on 112 or 158. • Give clear instructions to others to get to safety. Physical assault • Run to safety, do not escalate the situation. • If possible, inform the receptionist. • Try to prevent others from becoming involved in the conflict. • Call security or call the Police on 112 or 158. Threatening phone call • Never hang up, try to keep the caller on the line. • Write down the details of the call and the phone number, if visible. • Inform the Faculty Security Coordinator. • The Police will decide whether to evacuate the premises. A person in a psychotic state or under the influence of drugs • Do not provoke them. Speak calmly. • If they are not aggressive, call the emergency medical services (112 or 155). • If they are aggressive, get to safety and call the Police (112 or 158). Harassment on social media, by e-mail or text message • Do not respond. • Keep evidence (screenshots, print screens). • Report the incident to the faculty security coordinator or the Police.