View emergency procedures First aid procedures
If you are unable to make a call, you can also send a text message to the emergency numbers.
Act independently! In the event of a serious incident, do not hesitate to call 112 immediately.
Get out of danger. Always try to get to a safe area.
Evaluate your evacuation route. The place you are moving to must be safer than the place you are leaving. Ask yourself: "Is it safer inside or outside?"
Don't think about hypothetical scenarios – that can paralyse you. Respond to what you actually observe and perceive.
Remember the basic rule of thumb in an explosion: "The wall is good; the glass is bad." In the event of an explosion, take cover behind a solid object, not near a glass surface.
Warn others. Say what you are doing out loud to inform others and encourage them to take appropriate action.
Try to calm the situation down.
Assure the person that you want to understand them. Do not interrupt them and listen to them.
If the situation escalates, firmly set your boundaries.
If the aggressor continues to cross the line, end the interaction, call security, or call the Police (112 or 158).
Do not handle it in any way.
Notify security or reception.
Find out if it belongs to someone nearby. If not, evacuate the area and call the Police (112 or 158).
Ensure that no one approaches the object.
Do not use mobile phones near the object.
Follow the fire alarm instructions.
Report the fire to the fire alarm centre (usually the reception desk).
Call the Fire Brigade on 112 or 150.
Leave the building by the shortest route. Do not use the lifts.
If there is smoke in the air, stay close to the ground and cover your mouth.
Evacuate as far away from the building as possible. The assembly point is not always safe.
Follow the basic rule of RUN - HIDE - FIGHT!
Your priority is your personal safety.
If possible, run away.
If you cannot run, hide and prepare to fight.
Once you are out of immediate danger, call or text on 112 or 158.
Give clear instructions to others to get to safety.
Run to safety, do not escalate the situation.
If possible, inform the receptionist.
Try to prevent others from becoming involved in the conflict.
Call security or call the Police on 112 or 158.
Never hang up, try to keep the caller on the line.
Write down the details of the call and the phone number, if visible.
Inform the Faculty Security Coordinator.
The Police will decide whether to evacuate the premises.
Do not provoke them. Speak calmly.
If they are not aggressive, call the emergency medical services (112 or 155).
If they are aggressive, get to safety and call the Police (112 or 158).
Do not respond.
Keep evidence (screenshots, print screens).
Report the incident to the faculty security coordinator or the Police.
Headquarters:
Charles University
Security and Occupational Safety Department
Ovocný trh 560/5
116 36 Prague 1
Czech Republic
Office Address:
Voršilská 144/1
110 00 Prague 1
Phone: +420 771 275 564
E-mail:
